In early 2023, a prominent fence manufacturing and installation company faced a pressing challenge. Despite having a well-established brand and reputation for quality craftsmanship, their lead generation efforts were stagnating. The company heavily relied on traditional marketing methods such as print advertisements and word-of-mouth referrals. These approaches, while somewhat effective, were insufficient to sustain growth in an increasingly digital marketplace.

Their primary issues were twofold: a significant drop in new customer inquiries and a lack of engagement from previous clients. The company struggled to compete with newer entrants in the market who were leveraging online marketing strategies more effectively. This was a critical situation, as the competitive landscape was becoming more saturated, and maintaining market share was becoming increasingly difficult.

Additionally, the company had limited online presence, with a dated website that was not optimized for search engines, and minimal activity on social media platforms. This lack of digital engagement meant they were missing out on a significant portion of potential customers who predominantly researched and made purchasing decisions online.

Compounding these issues was the lack of a targeted marketing strategy. Their existing campaigns were generic, failing to address the specific needs and pain points of different customer segments. This resulted in low conversion rates and a high cost per acquisition, further straining the company’s marketing budget.

The company’s management realized that a comprehensive overhaul of their marketing strategy was essential. They decided to engage a specialized marketing and advertising agency to develop and execute a data-driven strategy aimed at revitalizing their lead generation efforts and improving overall customer engagement.

To kick off the project, the agency conducted extensive market research to understand the competitive landscape and identify key customer segments. This involved:

• Surveys and Focus Groups: Engaging over 500 potential customers and 200 existing clients through surveys and focus groups to gather insights on their preferences, pain points, and purchasing behaviors.
• Competitor Analysis: Analyzing the online presence, marketing strategies, and customer reviews of 10 major competitors to identify gaps and opportunities.
• Data Analysis: Utilizing data from Google Analytics, CRM systems, and social media analytics to identify patterns in customer behavior and preferences.

The research revealed that 65% of their potential customers were homeowners aged 30-50, with a significant interest in home improvement and outdoor living spaces. Additionally, 45% of inquiries came from homeowners looking for customized fencing solutions, highlighting the importance of personalized marketing messages.

The next step was to revamp the company’s website to improve user experience and search engine visibility. Key actions included:

• Redesigning the Website: Implementing a modern, responsive design to ensure the site was mobile-friendly, which resulted in a 40% increase in mobile traffic.
• SEO Optimization: Conducting keyword research to identify high-value search terms and optimizing on-page elements such as meta tags, headers, and content. This effort led to a 70% increase in organic search traffic within three months.
• Content Creation: Developing a content strategy that included blog posts, case studies, and how-to guides tailored to the interests and needs of their target audience. This content not only improved SEO but also established the company as a thought leader in the industry, increasing time spent on site by 25%.

With a robust online presence established, the agency launched a series of Google Ads campaigns to drive targeted traffic and generate leads. This involved:

• Keyword Targeting: Utilizing the insights from the SEO research to target high-intent keywords related to fence installation and customization.
• Ad Copy and Landing Pages: Crafting compelling ad copy and designing dedicated landing pages that aligned with the keywords and user intent. A/B testing was used to refine these elements, resulting in a 15% increase in click-through rates (CTR).
• Budget Allocation: Allocating a monthly budget of $20,000 across search, display, and remarketing campaigns. This strategic distribution ensured maximum visibility and reach, leading to a 30% reduction in cost per click (CPC) compared to previous campaigns.

To re-engage previous clients and nurture new leads, the agency implemented a sophisticated email marketing strategy. Key actions included:

• Segmentation: Creating segmented email lists based on customer data, including purchase history, geographic location, and engagement levels. This allowed for highly personalized and relevant email content.
• Automated Campaigns: Setting up automated email workflows for different stages of the customer journey, such as welcome emails, follow-up sequences, and promotional offers. These workflows contributed to a 35% increase in email open rates and a 20% increase in click-through rates.
• Content Personalization: Sending tailored content, such as seasonal offers, maintenance tips, and new product announcements, which helped maintain customer interest and loyalty. This strategy resulted in a 15% increase in repeat business.

Recognizing the importance of social media in modern marketing, the agency developed a robust social media strategy to increase brand awareness and engagement. Key actions included:

• Platform Selection: Focusing on platforms where their target audience was most active, such as Facebook, Instagram, and Pinterest.
• Content Strategy: Creating a mix of content types, including posts showcasing completed projects, customer testimonials, DIY tips, and behind-the-scenes videos. This diverse content mix helped grow their social media following by 25% over the campaign period.
• Paid Social Campaigns: Running targeted ads on social media to drive traffic to the website and generate leads. These campaigns achieved a 20% lower cost per lead compared to Google Ads.

Throughout the campaign, the agency continuously monitored performance and made data-driven adjustments to optimize results. Key actions included:

• Weekly Reporting: Providing detailed weekly reports to the client, highlighting key metrics such as website traffic, lead volume, conversion rates, and ROI.
• A/B Testing: Conducting ongoing A/B testing of ad creatives, landing pages, and email content to identify the most effective strategies.
• Budget Reallocation: Adjusting budget allocations based on performance data to maximize ROI. For example, increasing spend on high-performing Google Ads campaigns and scaling back less effective social media ads.

To further boost lead generation and improve the overall user experience, the agency implemented a series of CRO initiatives. Key actions included:

• Landing Page Optimization: Refining landing page designs to improve user flow and reduce bounce rates. This included simplifying forms, adding trust signals such as customer testimonials, and implementing clear calls to action (CTAs). These changes resulted in a 20% increase in landing page conversions.
• Heat Mapping and User Testing: Using heat maps and user testing to identify areas of the website where users were dropping off or encountering issues. Based on these insights, adjustments were made to improve navigation and reduce friction points, leading to a 15% increase in overall website conversions.

Finally, the agency sought direct feedback from customers to identify areas for further improvement. Key actions included:

• Customer Surveys: Sending out post-purchase surveys to gather insights on customer satisfaction and areas for improvement. Over 70% of respondents reported a positive experience, with many highlighting the ease of use and helpfulness of the website.
• Review Management: Encouraging satisfied customers to leave reviews on Google and other review platforms, which helped improve the company’s online reputation and attract new customers.
• Continuous Learning: Using the feedback and data collected to continuously refine and improve the marketing strategies, ensuring sustained success beyond the initial campaign period.

The comprehensive digital marketing strategy implemented by the agency resulted in significant improvements across all key performance indicators. By the end of the campaign period in September 2023, the fence manufacturing and installation company experienced a remarkable transformation in their lead generation and customer engagement efforts.

• Lead Generation: The number of new leads increased by 150%, from an average of 200 leads per month to 500 leads per month. This surge in leads was primarily driven by the successful Google Ads campaigns and improved organic search traffic.
• Conversion Rates: The overall conversion rate improved by 30%, from 5% to 6.5%, thanks to the optimized website, landing pages, and CRO initiatives.
• Customer Retention: Repeat business from previous clients increased by 20%, driven by the personalized email marketing campaigns and improved customer satisfaction.
• Revenue Growth: The company’s revenue grew by 25% over the campaign period, translating to an additional $500,000 in sales. This growth was a direct result of the increased lead volume and higher conversion rates.
• Marketing ROI: The overall return on investment (ROI) for the marketing campaigns was 300%, with every dollar spent on marketing generating three dollars in revenue.

In summary, the targeted and data-driven approach taken by the agency not only revitalized the company’s lead generation efforts but also set the foundation for sustained growth in a competitive market. By embracing modern digital marketing strategies, the company was able to significantly enhance its online presence, engage with customers more effectively, and achieve impressive business results. This case serves as a testament to the power of strategic digital marketing in transforming traditional businesses and driving tangible outcomes.