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Case: Revolutionizing Online Sales for Plastic Windows. A Six-Month Journey Through Contextual Advertising and Email Marketing

  • 29.05.2024 / Reading time: 12 min.
In August 2023, a leading company in the production and installation of plastic windows faced significant challenges with their online store. Despite a high-quality product offering and a robust installation service, the company struggled with low online visibility, stagnant web traffic, and poor conversion rates. The company's leadership recognized the urgent need for a comprehensive marketing overhaul to reverse these trends and drive growth in the highly competitive plastic windows market.

  • Stagnant Online Traffic: The online store saw an average of 2,000 visitors per month, with a bounce rate of 75%. This indicated that while people were visiting the site, they were not staying or engaging with the content.
  • Low Conversion Rates: The conversion rate was a mere 0.5%, meaning that out of the 2,000 visitors, only 10 were making a purchase. This was significantly below the industry average of 2.35% for e-commerce sites.
  • Poor ROI on Existing Campaigns: The company had previously invested in various advertising channels, including social media and traditional SEO. However, the ROI was negative, with marketing expenditures exceeding revenues by 15%.
  • Ineffective Email Campaigns: The company’s email marketing efforts were underwhelming, with an open rate of just 10% and a click-through rate (CTR) of 2%. The emails failed to engage the audience and drive them to the online store.
  • Competition Pressure: Competitors were aggressively targeting the same market with more sophisticated digital strategies, leading to a loss of market share and declining brand presence.

Recognizing the need for a strategic pivot, the company partnered with a leading marketing and advertising agency specializing in contextual advertising and email marketing. The goal was to enhance online visibility, increase traffic, boost conversions, and ultimately drive sales growth over a six-month period from August 2023 to January 2024.

Actions Taken and Results Obtained

1. Comprehensive Market Analysis and Strategy Development

Objective:

To understand the competitive landscape, identify target demographics, and develop a tailored marketing strategy.

Actions:

  • Conducted a detailed market analysis to identify key competitors, market trends, and consumer behavior patterns.
  • Utilized data analytics tools to segment the target audience based on demographics, online behavior, and purchasing power.
  • Developed a comprehensive marketing strategy focusing on Google contextual advertising and targeted email marketing campaigns.

Results:

  • Identified three key customer segments: homeowners aged 30-50, property developers, and commercial entities.
  • Discovered that 65% of potential customers preferred purchasing online due to convenience and price comparisons.
  • Established clear marketing objectives and KPIs, including a 50% increase in web traffic and a 2% conversion rate target.

2. Revamping the Online Store for Better Engagement

Objective:

To enhance the user experience, reduce bounce rates, and increase engagement on the online store.

Actions:

  • Redesigned the website with a user-friendly interface, intuitive navigation, and faster load times.
  • Implemented high-quality visuals and detailed product descriptions, including 3D renderings of the windows.
  • Integrated customer reviews and testimonials to build trust and credibility.

Results:

  • Reduced bounce rate from 75% to 40% within three months.
  • Increased average time spent on site from 1 minute to 3.5 minutes.
  • Boosted page views per session from 2.1 to 5.6.

3. Optimizing Google Contextual Advertising Campaigns

Objective:

To increase online visibility and drive targeted traffic to the online store.

Actions:

  • Created highly targeted Google Ads campaigns focusing on keywords relevant to plastic windows and installation services.
  • Utilized retargeting strategies to reach users who had previously visited the site but did not convert.
  • Monitored and optimized ad performance continuously using A/B testing and analytics.

Results:

  • Increased monthly web traffic from 2,000 to 6,500 visitors.
  • Achieved a CTR of 4.5%, up from the industry average of 3.2%.
  • Reduced cost-per-click (CPC) by 20%, optimizing budget utilization.

4. Launching Targeted Email Marketing Campaigns

Objective:

To nurture leads, drive repeat purchases, and increase customer loyalty through personalized email marketing.

Actions:

  • Segmented the email list based on customer behavior, purchase history, and demographics.
  • Developed personalized email content, including special offers, product updates, and installation tips.
  • Implemented automated email workflows for cart abandonment, post-purchase follow-ups, and re-engagement.

Results:

  • Increased email open rate from 10% to 28%.
  • Improved CTR from 2% to 8.5%.
  • Generated $150,000 in revenue from email campaigns, a 300% increase compared to the previous period.

5. Leveraging Data Analytics for Continuous Improvement

Objective:

To utilize data-driven insights for continuous optimization of marketing strategies.

Actions:

  • Implemented advanced analytics tools to track and measure campaign performance in real-time.
  • Conducted monthly performance reviews to identify areas of improvement and adjust strategies accordingly.
  • Used predictive analytics to forecast trends and adjust marketing efforts proactively.

Results:

  • Achieved a 25% increase in marketing ROI, with revenue growth outpacing marketing expenditures.
  • Identified new high-performing keywords, contributing to a 15% increase in organic traffic.
  • Enhanced customer segmentation accuracy, leading to more effective targeting and higher conversion rates.

6. Enhancing Customer Engagement Through Social Proof and UGC

Objective:

To build trust and credibility through social proof and user-generated content (UGC).

Actions:

  • Encouraged satisfied customers to share their experiences on social media and review platforms.
  • Integrated social proof elements, such as customer testimonials and ratings, prominently on the website.
  • Launched a UGC campaign, incentivizing customers to share photos and stories of their window installations.

Results:

  • Increased customer reviews by 120%, with a 4.7-star average rating.
  • Generated over 500 pieces of UGC, boosting engagement on social media platforms.
  • Saw a 30% increase in referral traffic from social media and review sites.

7. Boosting Local SEO for Enhanced Regional Presence

Objective:

To dominate local search results and attract more regional customers.

Actions:

  • Optimized the online store for local SEO, including local keywords, Google My Business profile, and local backlinks.
  • Implemented a local content strategy, publishing blog posts and guides relevant to the local market.
  • Engaged with local online communities and forums to drive awareness and traffic.

Results:

  • Achieved a 50% increase in local search visibility.
  • Drove a 40% increase in regional web traffic.
  • Secured top 3 positions in local search results for 15 high-value keywords.

8. Utilizing Influencer Partnerships for Brand Awareness

Objective:

To leverage influencer partnerships for increased brand awareness and credibility.

Actions:

  • Identified and partnered with industry influencers and home improvement bloggers.
  • Developed collaborative content, including blog posts, social media takeovers, and video reviews.
  • Organized exclusive events and promotions for influencers to generate buzz.

Results:

  • Reached an audience of over 1 million through influencer channels.
  • Increased brand mentions by 80% across social media platforms.
  • Saw a 20% boost in web traffic during influencer campaigns.

Conclusion

By implementing a multi-faceted marketing strategy focusing on contextual advertising and email marketing, the company transformed its online presence and achieved significant business growth over the six-month period from August 2023 to January 2024.

  • Dramatic Increase in Web Traffic: The strategic use of Google Ads and local SEO optimization resulted in a 225% increase in monthly web traffic, from 2,000 to 6,500 visitors.
  • Improved Conversion Rates: Enhanced website design and targeted email marketing campaigns increased the conversion rate from 0.5% to 2.1%, translating to 136 monthly purchases compared to the previous 10.
  • Higher ROI: The marketing efforts yielded a 25% increase in ROI, with marketing expenditures now generating significant revenue growth.
  • Enhanced Customer Engagement: Personalized email campaigns and the integration of social proof significantly boosted customer engagement, as evidenced by higher open and click-through rates.
  • Strengthened Brand Presence: The company’s proactive approach to influencer marketing and UGC campaigns greatly enhanced its brand presence, leading to increased trust and credibility among consumers.

The success of this case demonstrates the power of a well-executed digital marketing strategy in revitalizing an online business. Through precise targeting, continuous optimization, and leveraging data-driven insights, the company not only met but exceeded its marketing objectives, setting a solid foundation for sustained growth in the competitive plastic windows market.

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